DeepSee’s Privacy Policy

Effective Date: July 16, 2024

Purpose

DeepSee.ai (“we”, “our”, or “us”) bridges the gap between business and technology, operationalizing the power of AI to tackle higher-value business problems while future-proofing organizations. We are headquartered in Draper, UT, and provide services highly regulated vertical market application.

This Privacy Policy is incorporated by reference into DeepSee.ai Terms and Conditions (the “Terms”).

For more information about our services, please refer to our website: https://deepsee.ai/

This Privacy Policy is applicable to DeepSee.ai and relates to our services, including:

  • Use of the website
  • Use of the SaaS application
  • Social media messages and marketing campaigns
  • Use of our products and services

This Privacy Policy sets out the essential details relating to your personal data relationships with DeepSee.ai as a website visitor, end user of the application, prospective client, job applicant, partner, or client.

1. Personal Information We Collect

1.1 Information You Provide to Us

We may ask you to provide personal information when you:

  • Download articles, data sheets, or eBooks from our website.
  • Request a free trial or demo.
  • Refer a friend to us.
  • Connect with us via phone calls or video conferencing platforms.
  • Are granted access to the application by us or Client Account Administrators.
  • Upload or enter personal information into the application.
  • Participate in marketing or sales promotions, trade events, webinars, or other industry networking events.
  • Pay for our services.

If you provide us with third-party personal information (e.g., name, email, company) when participating in our referral program, you represent that you have the third-party’s permission to do so.

The personal information we collect may include your first and last name, business email address, phone number, and company name. As an end user of the application, we collect your name, business email address, and any comments you make in the application. We may also collect data uploaded by you, your employer, or other users of the application, including personal information such as employee names, email addresses, and contractual agreements.

As a job applicant, we may collect your resume and cover letter.

1.2 Information We Collect Automatically

We collect information about your visits to our website and application through cookies and similar tracking technology. This information may include:

  • Access times
  • Pages viewed
  • Links clicked
  • Search terms entered
  • Actions taken on visited pages
  • Device information (IP address, location, browser type, language)
  • URLs of referring and exit websites

We may also collect information when you open our email messages or click on links within those emails.

1.3 Information We Collect from Third Parties

We may combine information collected from your direct interactions with information obtained through third-party sources, including purchased lists about individuals and companies interested in our products.

The personal information collected may include your name, email address, business address, job title, company name, and telephone number.

2. How We Use Personal Information

We use your personal information to:

  • Deliver contracted services and allow full use of application functionality.
  • Provide training and support.
  • Communicate with you via emails, calls, chats, and video conferencing.
  • Process payments for application subscriptions.
  • Send communications about new features, services, event announcements, product notices, program participation, promotional offers, and surveys.
  • Conduct market research and improve our services.
  • Create and manage marketing campaigns.
  • Generate sales leads and increase market share.
  • Analyze user interactions to improve user experience and maximize service usage.
  • Manage and maintain the website and application.
  • Enforce our website and application terms and separate contracts.
  • Prevent fraud and other illegal activities.
  • Protect the security and integrity of our website, application, business, or services.

We do not sell your personal information to any third party.

3. How We Share Personal Information

3.1 Our Application and Services

If you are an end user of our application, your personal information may be viewed by other users with access to the application.

3.2 Service Providers

We use third parties to help us provide our services. They will have access to your information as necessary to perform contracted tasks on our behalf. We sign contractual agreements to obligate them to protect personal information, use it only to deliver services to us, prohibit selling it, and not disclose it without our knowledge and permission.

3.3 Legal Disclosures

We may disclose personal information when required by law, subpoena, or other legal processes. We attempt to notify clients about legal demands for their personal data when appropriate unless prohibited by law or court order.

3.4 Change in Control

We may share personal data as part of a sale, merger, change in control, or in preparation for any of these events. Any entity that buys us or part of our business will have the right to use your data per this Privacy Policy unless you agree otherwise.

4. How We Secure Personal Information

We are committed to protecting the security of all personal information we collect and use. We use a variety of physical, administrative, and technical safeguards to protect against unauthorized access, use, and disclosure. We have implemented best-practice standards and controls in compliance with internationally recognized security frameworks and use encryption technologies to protect data at rest and in transit.

5. Your Rights

We provide the same suite of services to all clients and end users worldwide and offer the following rights to all individuals, regardless of location or applicable privacy regulations:

  • Access your personal information or request a copy.
    • Change or correct your personal information.
    • Delete or erase your personal information.
    • Object to the processing of your personal information.
    • Restrict the processing of your personal information.
    • Export your personal data.

If you would like to exercise any of the above rights, please contact us at support@deepsee.ai.

6. How Long We Keep Your Personal Information

We retain information as long as necessary to provide services to you and our clients, subject to legal obligations. We may also retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Service, and take other actions permitted by law.

Information no longer necessary for our services may be de-identified or aggregated with other non-personal data to provide commercially valuable insights.

7. Other Important Information

We process data in various locations and rely on legally provided mechanisms to transfer data across borders. We collect and process your personal data where we have a lawful reason, such as consent, contractual basis, or legitimate interest.

You may choose to receive or not receive marketing communications from us by clicking the “Unsubscribe” link in our emails. You may also control cookie settings through your browser or our Cookie Policy.

8. Contact Information

For any questions about your personal information or our privacy practices, please contact us at support@deepsee.ai.

9. Children’s Privacy

Our services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children under 13 (or under 16). If you believe we have collected personal information from a child without parental consent, please contact us at privacy@deepsee.ai, and we will take steps to delete the information promptly.

10. Choice of Law / Choice of Forum

By using our site or services, you agree that this Privacy Policy will be governed by and construed in accordance with the laws of the State of Utah, USA. Any disputes will be resolved through arbitration in Salt Lake City, Utah, USA, under the American Arbitration Association’s rules.

11. International Data Transfers

By using our site or services, you consent to the transfer and processing of your data in the United States and globally. This includes any personal information you provide, which will be processed in accordance with this Privacy Policy. This does not include data processed in our SaaS application where data-transfers are stipulated by customer data controllers and DeepSee.ai enforces required data processor controls.

12. Redress/Compliance and Accountability

If you have questions or concerns about our privacy practices, please contact us at privacy@deepsee.ai. We will address and attempt to resolve any privacy issues in a timely manner.

13. Changes to Our Privacy Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you by email or through our website. The updated Privacy Policy will be effective immediately upon posting. By continuing to use our services after changes are made, you agree to the revised policy. Please review this Privacy Policy regularly to stay informed about how we protect your information.

Appendix

A.1 For Individuals Based in the EEA, UK, and Switzerland

DeepSee.ai is the controller of your personal data when you visit our website or when we process your personal data for sales and marketing purposes. We process personal data if we have a lawful basis, such as consent, contractual basis, or legitimate interest.

You have the following rights under GDPR: access, correct, erase, object, export, restrict processing, and not be subject to automated decision-making. Contact us at support@deepsee.ai for these requests.

A.2 For Individuals Based in The United States

Under CPRA, CTDPA, CDPA, UCPA, and CPA, consumers may exercise rights to access, delete, correct, and opt-out of personal information processing, among others. Contact us at support@deepsee.ai to exercise these rights.

We may need to verify your identity before processing your request and may decline a request if we cannot verify your identity or locate your information in our systems. Authorized agents may submit requests on your behalf with proper authorization.

A.3 Sensitive Personal Information

Sensitive Personal Information includes Personal Information regarding EU residents that is classified as a “Special Category of Personal Data” under EU law, which consists of the following data elements:

  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic data
  • Biometric data where processed to uniquely identify a person
  • Health information
  • Sexual orientation or information about the individual’s sex life
  • Information relating to the commission of a criminal offense

These categories are protected under the General Data Protection Regulation (GDPR) and require special handling and protection measures due to their sensitive nature. In the United States, while similar protections exist under various state laws, such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), they may not use the same terminology but still aim to safeguard sensitive personal data.